Shipping policy
Shipping & Refund
Thank you for shopping with Divinity.
Pre-Orders
All products are currently sold as pre-orders. This means your item is not ready to ship immediately after purchase.
Once your order is placed, production begins. Please allow approximately 3–5 weeks for your order to be processed, produced, and shipped.
Shipping Time
- Processing & Production: 3–5 weeks (average)
- Shipping: Delivery time will depend on your location and the shipping method selected at checkout.
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Delays
While we strive to meet our estimated timeline, unexpected production, supplier, or carrier delays may occasionally occur. If your order experiences a significant delay, we’ll keep you informed via email.
Address Accuracy
Please ensure your shipping address is correct before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete shipping information.
Lost or Damaged Packages
Once a package has been handed over to the shipping carrier, we are not responsible for lost, stolen, or damaged shipments. If an issue arises during transit, please contact the shipping carrier directly. If you need assistance, feel free to reach out to us and we’ll do our best to help.
Refund Policy
We want you to shop with confidence. Please review our refund policy below before placing your order.
Pre-Order Purchases
All products are currently sold as pre-orders. By placing an order, you acknowledge and agree to the estimated 3–5 week production and shipping timeframe.
Orders cannot be refunded due to the standard pre-order production timeline.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible. Cancellation requests are reviewed on a case-by-case basis. Once production has begun, your order may no longer be eligible for cancellation or a refund.
Returns & Refunds
If you are approved for a refund after your order has been delivered, the item must first be returned to us before a full refund can be issued.
To qualify for a full refund:
- The item must be returned in its original condition.
- It must be unworn, unwashed, and free from stains, odors, or damage.
- All original tags and packaging (if applicable) should be included.
Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will work with you to resolve the problem as quickly as possible.
Shipping Costs
Original shipping charges are non-refundable unless the return is the result of our error (such as receiving an incorrect or defective item). Customers are responsible for return shipping costs unless otherwise stated.
Questions
If you have any questions regarding refunds, returns, or your order, please contact us through our support email or contact page before placing your order.